To go straight to the survey click on the link http://survey.iwayafrica.com

We are undertaking our annual iWay Customer Survey and your feedback counts!

The survey has been structured into three short and easy to complete parts as follows:

Part 1:	Satisfaction Survey	April 2008
Part 2:	Needs Analysis Survey	May 2008
Part 3:	Competitive Advantage Survey	June 2008

Based on the feedback from our last survey conducted in August 2006 we increased Internet Throughput speeds by 50%, developed new service plans to suit the growing demand for customized products and expanded our Corporate Office Resources to support the Service Delivery needs of our in-country partners. This is in addition to the resolution of individual queries raised by customers that participated in the survey.

Click on the link below or copy and paste the link into your Internet Browser to complete the feedback form for Part 1 (iWay Customer Satisfaction Survey) that’s now in progress. You will need your iWay Site ID and your Subscriber Management System (SMS) Password provided with the alert message to log in.

http://survey.iwayafrica.com

For any assistance with the survey contact Geraldine Makunda on customersatisfaction@iwayafrica.com or Call: +254 20 608617 (Fixed Line) or +254 736 696904 (Mobile Line).